We drove it for eight weeks before the transmission melted. Now, after ten weeks in the repair shop, the dog car has finally returned.
The garage sends a letter ( dated the 21st but postmarked the 29th ) to say the car has been repaired and that there is no need for any further discussion on the matter. As far as they are concerned the case is closed. We are required to immediately come and collect the car as it's taking up space in their lot. They've run rings around our lawyers. By dragging things out and delaying our claim for more than 60 days the consumer protections fall away - completely. There was method in their omerta like silence. To challenge them would require a court case that might take at least 18 months to hear. You live and learn.
The insurance company ( thank heavens we maintained the contract while the errant car was away ) arranges to collect the vehicle from the dealership. When it arrives, late in the afternoon, the delivery driver parks it outside the church. We'll start work on getting it sanitized after breakfast this morning. Angus will write - again - to the Volvo Chief Executive with the observation that his after sales service is 'unique' - but not in a good way.
Sophie is about to start flying coach again after a long time in the capacious big car. Those white carpet can now be cleaned.
And all the best for this lady. She has a busy 6 months ahead of her :https://twitter.com/BWoodward_UN/status/1356283161962016769